Skillkit

Refund & Cancellation Policy

Last updated: January 2025

Overview

We understand that circumstances can change. This policy outlines our approach to cancellations, rescheduling, and refunds for training bookings.

Cancellation by Participant

More than 7 days before training

  • Full refund available
  • Alternatively, reschedule to another date at no additional cost

    • 3-7 days before training

  • 50% refund available
  • Alternatively, reschedule to another date with a $50 administration fee

    • Less than 3 days before training

  • No refund available
  • Rescheduling may be available with a $100 administration fee, subject to availability

    • No-show

  • No refund available
  • Booking is forfeited

    • Cancellation by Skillkit

    If we need to cancel a training session due to unforeseen circumstances:

  • Full refund provided
  • Alternatively, reschedule to another date at no additional cost
  • We will provide as much notice as possible

    • Rescheduling

    To reschedule your booking:

  • Contact us as soon as possible
  • Rescheduling is subject to availability
  • Fees may apply as outlined above

    • Special Circumstances

    We consider requests for refunds or rescheduling outside these terms on a case-by-case basis for:

  • Medical emergencies (with documentation)
  • Bereavement
  • Other exceptional circumstances

    • How to Request a Refund

    To request a refund or cancellation:

  • Email us at info@skillkit.com.au
  • Include your booking reference and reason for cancellation
  • We will respond within 2 business days

    • Processing Time

    Approved refunds will be processed within 5-10 business days to your original payment method.

    Contact

    For questions about this policy, please contact us at info@skillkit.com.au.

    If you have any questions about this policy, please contact us.